Yes. We stock genuine units and check each one at the counter before it is handed over or packed. If something is a refurbished or open-box unit, it is described as such on its product page.

Choose cash on delivery and pay when the courier reaches you. At the shop we also accept Fonepay, Khalti, IME Pay, bank transfer and cash.

Orders are handed to Nepal Can Move once they are packed. Inside Kathmandu valley that is usually the next working day; outside the valley it depends on the route NCM runs to your area. You get a tracking reference either way.

Yes. We ship anywhere Nepal Can Move delivers, which covers most of the country. Message us on WhatsApp if you are unsure about your location and we will check the route before you order.

Bring it to the shop, or message us first and we will tell you what to do. Manufacturing faults are handled as the brand's warranty allows, and we will help you raise it rather than leaving you to deal with the manufacturer alone.

Come to the shop. You can hold it, power it on and compare models side by side before deciding, and walk out with it the same day.

Yes — join the membership and you collect points on what you buy, redeemable against a later purchase at the counter. Signing up takes a phone number.